Question 1

How do I make a reservation?

Accepted Answer

It's very simple: 1) Fill out the form on our website or message us on WhatsApp. 2) We'll contact you within 24-48h with a detailed quote. 3) If you agree, make the 100% payment and we confirm your booking. 4) You'll receive all documentation by email.

Question 2

What payment methods do you accept?

Accepted Answer

We accept bank transfer (preferred), credit/debit card (Visa, Mastercard, American Express) and PayPal. Payment must be 100% in advance to confirm your reservation.

Question 3

What is the cancellation policy?

Accepted Answer

IMPORTANT: ViajesLine does NOT issue refunds of any kind once the reservation is confirmed. For this reason, we ALWAYS recommend purchasing travel insurance with cancellation coverage before booking.

Question 4

What destinations do you offer?

Accepted Answer

We specialize in Europe: Spain (Madrid, Barcelona, Seville, Granada, Valencia), France (Paris), Portugal (Lisbon, Porto), Italy (Rome), UK (London), Netherlands (Amsterdam), Czech Republic (Prague) and many more.

Question 5

Group vs individual travel difference?

Accepted Answer

GROUPS: Fixed bus circuits for 20+ people through Spain/France/Portugal. Everything organized with Spanish-speaking guide. INDIVIDUAL: For couples, families or small groups. 100% customized itinerary, flexible dates, hotels of your choice.

Question 6

What documentation do I need?

Accepted Answer

To travel to Europe you need: Valid passport (minimum 6 months validity). From 2025: ETIAS mandatory for visa-exempt countries. Recommended: Travel insurance, proof of accommodation and financial means.

Question 7

Do I need a visa for Europe?

Accepted Answer

Depends on your nationality. Citizens of Mexico, Argentina, Colombia, Peru, Chile and Brazil do NOT need a visa for tourist stays up to 90 days. You will need ETIAS from 2025.

Question 8

Do you include travel insurance?

Accepted Answer

We include basic travel insurance covering medical assistance and luggage. However, we strongly recommend purchasing additional insurance with cancellation coverage.

Question 9

Do you offer assistance during the trip?

Accepted Answer

Yes, 24/7 assistance throughout your trip. You can contact us via WhatsApp (+34 628 363 588), phone or email. Our team is available for any emergency.

Question 10

Do you organize group trips?

Accepted Answer

Yes, we specialize in groups: Cultural associations, retiree clubs, schools, companies, churches, etc. Minimum 20 people. Special prices, free coordinator and customized program.

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